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Comfort Inn at Shady Grove MD



Statement Strongly Agree Agree Neutral Disagree Strongly Disagree
My overall experience here was good, and I would recommend this hotel to my friends.     X    
Check in
My reservation record was accurate.   X      
The check-in process was timely and efficient.   X      
The check-in staff was courteous.   X      
Guest Room
My room was clean and comfortable.   X      
My room was furnished appropriately.   X      
My bed and bedding were comfortable.     X    

Guest Staff

The guest staff was prompt, reliable, and friendly.   X      
The guest staff was knowledgeable and fully answered my questions about the area.   X      
Security was available if needed.     X    
Housekeeping staff was friendly and reliable.     X    
Management was available to solve problems.     X    


Hotel amenities (pool, hot tub, exercise room) were clean, attractive, and properly equipped.       X  

Check out

The check-out process was timely and efficient.     X    
I received a complete and accurate bill.     X    
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